Managed IT means you hand the whole job to one team for a flat monthly fee. We monitor, maintain, secure and support your systems and your people, so problems get prevented rather than reported — and you stop paying by the hour to fix things after they break.

A flat-rate monthly plan sized to your organization, not an hourly rate. You get a fixed, predictable number to budget against, with no emergency invoices when something goes wrong and no meter running when your team calls the help desk.

Our help desk typically answers inbound requests in 10 minutes or less, which is well ahead of the MSP industry average. Every request is tracked in an enterprise-class ticketing system against service levels we hold ourselves to, and support is available 24/7/365.

Every ACS agreement covers day-to-day IT support, client management tools, procurement, cybersecurity and vendor assistance. Your Service Level Agreement then spells out the specifics — monitoring, hardware and software coverage, performance standards and response times — so there's no ambiguity about who does what.

Either way works. We act as your entire IT department or as a co-managed partner alongside the team you already have, taking on overflow, after-hours coverage or a specialty they don't have — without the cost and delay of hiring and training.

It starts with a strategic consultation, not a rollout. We assess and document your environment, build a technology roadmap, then implement monitoring, support and security tooling in a planned sequence. Most of it happens in the background, and you'll know what's changing before it changes.

Usually not. We work with the infrastructure you already own and recommend upgrades only where performance, security or a business goal genuinely requires one. Lifecycle planning is part of the service, so replacements get budgeted in advance instead of arriving as surprises.

Businesses that depend on their systems to operate, are growing, face compliance requirements, or don't have enough in-house technical capacity. If downtime costs you real money and IT currently lands on whoever is best with computers, you're the fit.

Both. Most issues are resolved remotely and fast, but onsite support is part of the service when hardware, network work or a move needs hands on site. Our operations center is in Brockton, so we're local to the businesses we serve.

Businesses across Massachusetts and into Rhode Island, with most clients in Boston, Worcester, Waltham, Burlington and Providence. We've been headquartered in southeastern Massachusetts since 1985 and support more than 250 organizations and 15,000 users.