about us
Meet our Leadership Team
Our Leadership
ACS has been in business for nearly 40 years and we continue to be an independent, family-owned and operated MSP – a rarity in the Managed IT Services sector.
What began in Brockton, Massachusetts has grown into a state recognized MSP serving Boston, Worcester, Waltham, Burlington and Providence, Rhode Island.
William Adams, Jr., now serves as CEO/Visionary and is intimately involved in managing client relationships, setting strategy for the firm, and focusing on its growth and capacity to evolve and improve.
CEO / VISIONARY
William Adams, Jr.
FINANCE
Julie Briar
OPERATIONS
Sean Corcoran
CLIENT SUCCESS
Jackie Woller
INTEGRATOR
Mark Jordan
More than an IT Provider
We specialize in simplifying technology, innovating for tomorrow, and providing an award-winning client experience. Whether acting as your sole IT partner or a co-managed IT partner, ACS helps you leverage a secure and reliable technology strategy. Transform your organization with our Managed IT Services.
250+
Satisfied Clients
15,000+
Users Served
95+
Five-Year Client Retention
Local Partnerships
ACS Headquarters
We are headquartered in a modern and highly secure, 10,000-square-foot technology operations center in Southeastern Massachusetts, which sits on the boundaries of three communities – Brockton, Easton and West Bridgewater. We support organizations throughout Massachusetts with most of our clients located in Boston, Worcester, Waltham, Burlington and Providence, Rhode Island.
Award-Winning IT Services
Managed IT Services
Managed IT Services
Proactive monitoring, patching, backups, and helpdesk. We run your IT so you can run your business.
Learn more about Managed IT ServicesIT Help Desk & Support
A live person on the phone. Remote and on-site help for the issues that stop your team.
Learn more about IT SupportCybersecurity
Remote monitoring, risk assessments,and incident response led by a team that speaks at security conferences, not just sells the software.
Learn more about CybersecurityCloud services
Cloud services that accelerate collaboration and business continuity.
Learn more about Cloud ServicesAI Consulting
Practical guidance on adopting AI tools safely, from readiness assessments to rollout, governance, and staff training.
Learn more about AI ConsultingMicrosoft 365
Secure and optimize your Microsoft 365 environment. A trusted Microsoft Solutions Partner.
Learn more about Microsoft 365Vision & Values
PEOPLE: We prioritize attracting and retaining top-tier IT talent. Remarkably, 20% of our team has been with ACS for over 20 years, while another 35% have been here for more than a decade. To ensure we continue hiring individuals aligned with our values, we’ve expanded our recruitment efforts beyond New England, building a technical workforce across 16 states nationwide.
PROCESS: Operational excellence is at the heart of ACS’s success. By collaborating with industry-leading groups such as Evolve, we’ve implemented best practices and policies that enhance our organizational maturity. By adopting the Entrepreneurial Operating System (EOS), we leverage key performance indicators (KPIs) to ensure continuous improvement and alignment across all levels of the organization.
TECHNOLOGY: Empowering our people and processes with cutting-edge technology has positioned ACS as a next-generation leader in Managed IT services. Significant investments in AI have transformed our operations, enabling superior performance and customer service. We've adopted a sophisticated AI tool to reduce escalations, accelerate remediation times, and strengthen customer satisfaction scores.
Delivering IT Support for 40+ Years
01
Strategic Consultation
We determine what is required to ensure your IT solution supports the achievement of your business objectives (risk reduction and improved ROI)
02
Implementation
We implement a customized, innovative and cost-effective technology roadmap that's reviewed every quarter
03
IT Management
Ongoing proactive and professional IT management so your team can focus on what it does best
What Our Clients Are Saying
"For over five years, ACS Services, Inc. has provided Healthcare Billing Specialists with outstanding service and support. Their knowledge of technology combined with the level of service we receive is incomparable. I completely rely on ACS for all of my IT needs, including hardware and software purchasing assistance, ongoing relevant IT advice, and complete remote/onsite support. Their proactive approach to monitoring and managing my systems provides me with a feeling of security on a daily basis. ACS is truly a valued business partner and I feel very fortunate to have them supporting my business."
Donna B. Levine
President, HBS
"ACS provides excellent customer service and is very responsive to our IT needs. We have worked with ACS for over 10 years and have always found them to be reasonable, responsible, and extremely knowledgeable with regard to new technology. They have guided us through multiple conversions and work tirelessly to resolve all of our IT needs.
What ACS does that really benefits my specific company is they monitor our network and anticipate and resolve problems before they interfere with our day to day operations. They also provide off-site back up storage which is invaluable to our business."
Debra J. Caswell
Office Manager, Lynch & Lynch Attorneys
