One of ACS’ most compelling and distinguishing characteristics is our approach to providing clients with Help-Desk support services.
A major component of our Managed-IT suite of services involves providing our clients and their employees with the technical support they need to overcome problems and challenges and remain productive 24 hours a day, seven days a week, 365 days a year – including holidays!
We’ve Seen it All
Our team of Help-Desk professionals have seen and done it all and they stay engaged with your employees as long as is necessary, by phone or remote terminal access to their desktops, laptops, tablets and mobile phones, to diagnose and resolve their IT problems.
Calls and emails sent to the ACS Help-Desk are placed in queue and members of our team respond to each inquiry promptly – usually within minutes.
In fact, our Help-Desk team typically responds to inbound requests for assistance in 10 minutes or faster, which is significantly above the industry average for Managed Services Providers (MSPs).
We worry about your IT needs so that you can focus on your bottom line.
To learn more, or to initiate an analysis of your organization's IT strategy and architecture, please contact ACS at 508 238-6334.