Our client is a well-known and highly-respected manufacturers representative firm that works with leading brands in the construction and home repair sectors throughout New England.
The Challenge
The Results
The Impact
The Challenge
The client needed help layering extra cybersecurity tools on top of its existing technology infrastructure to combat the rising challenges associated with the spread of viruses and malware and the use of ransomware by unscrupulous cyber actors.
The Results
ACS conducted a comprehensive audit of our client’s IT platform and worked with its chief financial officer to immediately implement four new cybersecurity applications to bolster its existing measures. These included:
- ConnectWise Fortify SaaS: Provides Real-Time security information event management (SIEM) and Monitoring – detects, analyzes and responds to security threats in Microsoft 365 before they can harm business operations and initiates investigations of security incidents through the Microsoft Security Operations Center (SOC) 24 hours a day, 7 days a week.
- Datto SaaS Protection: Prevents Microsoft 365 Data Loss by Providing Comprehensive daily backups three times daily as well as flexible restoration options.
- ACS Patch Management: Facilitates continuous software patching for select third-party applications to ensure updates are processed and cybersecurity readiness is maintained.
- KnowBe4: Provides integrated and customized phishing and ransomware attack training for employees.
ACS brought the client’s operating environment up-to-date by moving its entire workforce on to both Windows 10 (from Windows 7) and Microsoft Office 365 – the goal being to create a safer and more secure environment – and one that would offer employees access to a broader array of technology tools to enhance their productivity.
After the initial round of improvements were executed, ACS:
- Worked with the client to align its budget with its future IT infrastructure needs – cataloging its equipment and organizing its maintenance and warranty information so that its computers, servers, printers, and peripherals were being updated, repaired and replaced on time.
- Helped the client identify where its IT improvement dollars should be spent in the future. This included recommendations and a schedule for replacing servers, switches, firewalls, and wireless access points at its headquarters.
The Impact
When this work was completed, the client had:
- Significantly improved its cybersecurity posture
- Refreshed its critical IT infrastructure
- Built an IT platform that enhanced productivity
- Established a game plan for keeping its IT equipment in good working order
- Created a budget and plan to ensure it was prepared to make the necessary IT upgrades in the years to come