reviews
Our Happy Clients
Client Testimonials
Discover what our clients have to say about partnering with us!
Prince Lobel Tye LLP
Work Inc.
Morse Insurance Agency
What Our Clients Are Saying
"For over five years, ACS Services, Inc. has provided Healthcare Billing Specialists with outstanding service and support. Their knowledge of technology combined with the level of service we receive is incomparable. I completely rely on ACS for all of my IT needs, including hardware and software purchasing assistance, ongoing relevant IT advice, and complete remote/onsite support. Their proactive approach to monitoring and managing my systems provides me with a feeling of security on a daily basis. ACS is truly a valued business partner and I feel very fortunate to have them supporting my business."
Donna B. Levine
President, HBS
"ACS provides excellent customer service and is very responsive to our IT needs. We have worked with ACS for over 10 years and have always found them to be reasonable, responsible, and extremely knowledgeable with regard to new technology. They have guided us through multiple conversions and work tirelessly to resolve all of our IT needs.
What ACS does that really benefits my specific company is they monitor our network and anticipate and resolve problems before they interfere with our day to day operations. They also provide off-site back up storage which is invaluable to our business."
Debra J. Caswell
Office Manager, Lynch & Lynch Attorneys
“ACS’s careful planning and documentation of our systems made their onboarding a success. ACS’s team met with our staff to map our network and create a full inventory of the software and hardware in use. They took the time to identify and anticipate potential challenges. From the first hour of the first day, ACS was prepared to not only provide immediate Help-Desk assistance, but they were also ready to provide strategic guidance to assist us in future investments. They were able recommend best-in-class cybersecurity tools as well as opportunities to make our server system more cost-efficient.”
Jim Vahey
CFO, MHA
“We contacted ACS in the early fall and had a meeting within a couple of days to review our needs. Within a week I had a comprehensive proposal and we scheduled a follow-up to review the details and set in motion a plan to implement the onboarding. The monthly maintenance and Help Desk have been virtually invisible, which means it’s working very well!”
Joe Burkett
CFO, CAFCO
“David Gooding’ Inc (“DGI”) is a manufacturers’ representative organization. We transitioned from an in-house IT staff to ACS Services, Inc. (“ACS”) in 2020. ACS installed agents on all employee’s computers that allows them to troubleshoot issues in real time. ACS presented us with state-of-the-art solutions to protect the company from potential dangers. ACS laid out a timeline to launch security measures and hardware along with a budget that we have adhered to.”
Mike Ricciarelli
CFO, David Gooding Inc.
"It is obvious why ACS Services has been in business for more than 25 years. They are excellent at what they do, their service team is very professional and they are extremely responsive. We feel confident that ACS values our business. We trust ACS with our IT operations and that allows us to focus on our business."
Scott Ettenhofer
President, KORSCH America
"ACS Services is an exceptionally well-managed Company. The technicians’ service and communication skills are outstanding. The knowledgeable team is ACS’ most valuable asset."
Austin Smith
Assistant Project Manager, Karas & Karas Glass
IT Help Desk Reviews
We believe in always improving and that's why we use a customer feedback system, developed for Managed Service Providers to improve feedback and retention.
Our Help Desk team typically responds to inbound requests for assistance in 10 minutes or faster, which is significantly above the industry average.
