resources
Onboarding a Materials Technology Business
Case Study: Onboarding a Growing Computational Materials Design & Manufacturing Firm
Our client is a growing computational materials design and manufacturing firm based in Central Massachusetts. The organization was engaged as a client with another Managed Services Provider (MSP) and was dissatisfied with their service delivery. The firm decided to transition to managed services with ACS.
The Challenge
The company, which produces cutting-edge nanostructured metal alloys, was working under a contract with a competitor and decided to end its relationship with that firm and transition to ACS Managed IT Services.
Results
After a series of discussions, during which we focused on learning about the company, its products, processes and technology support needs, its executive team decided to engage us as their new MSP. We advised them on both their offboarding process and their onboarding process with us. This also included:
- Providing guidance on how to ensure that the wind down process was easy and efficient
- Initiating regular touch points to ensure that our transition plan resulted in a seamless move
Complication: The company was leasing much of its technology infrastructure and equipment from its prior MSP. This included firewalls, switches and wireless access points, among other things.
Solution: ACS acquired and deployed all of the equipment to ensure that the transition occurred as smoothly as possible.
Impact
We had our new client onboarded and operational within hours of the transition taking place and we continue to provide the company with Managed IT Services, including 24/7 IT support, cybersecurity and ongoing consulting services.
Award-Winning IT Services
Why Partner with ACS?
Keep your technology secure and reliable with our wide range of tech services, designed to ease internal operations and customer support. We ensure our response times meet or exceed aggressive service-level agreements (SLAs). All alert and support requests are tracked in our enterprise-class ticketing system.
24x7 Support
Technology breaks. Urgent IT issues happen. The team at ACS is here to help when you need it, 24/7.
Proactive IT
With monitoring tools and automated maintenance, we ensure your user systems and servers work well, you can stay focused on your business.
IT Strategy
Your account manager helps you create a strategic IT plan that meets the long-term goals of the organization.
Managed IT Plans
We offer flat-rate managed service plans designed to fit your organization's needs and budget.
Our Partners
What Our Clients Are Saying
"ACS Services is an exceptionally well-managed Company. The technicians’ service and communication skills are outstanding. The knowledgeable team is ACS’ most valuable asset."
Austin Smith
Controller, Karas & Karas Glass
“We contacted ACS in the early fall and had a meeting within a couple of days to review our needs. Within a week I had a comprehensive proposal and we scheduled a follow-up to review the details and set in motion a plan to implement the onboarding. The monthly maintenance and Help Desk have been virtually invisible, which means it’s working very well!”
Joe Burkett
CFO, CAFCO
"ACS provides excellent customer service and is very responsive to our IT needs. We have worked with ACS for over 10 years and have always found them to be reasonable, responsible, and extremely knowledgeable with regard to new technology. They have guided us through multiple conversions and work tirelessly to resolve all of our IT needs.
What ACS does that really benefits my specific company is they monitor our network and anticipate and resolve problems before they interfere with our day to day operations. They also provide off-site back up storage which is invaluable to our business."
Debra J. Caswell
Office Manager, Lynch & Lynch Attorneys