resources
Improving Cybersecurity at a Manufacturers’ Representative Company
Case Study: Strengthening Cybersecurity
Our client is a well-known and highly-respected manufacturers representative firm that works with leading companies in the construction and home repair sectors throughout New England.

The Challenge
The client needed help layering extra cybersecurity tools on top of its existing technology infrastructure to combat the rising challenges associated with ever-evolving malware and ransomware by unscrupulous cyber actors.
Results
ACS conducted a comprehensive security audit of our client’s IT environment and worked with its Chief Financial Officer to immediately implement four new cybersecurity applications to bolster its existing measures. These included:
- ConnectWise Fortify SaaS: Provides real-time security information event management (SIEM) and Monitoring – detects, analyzes and responds to security threats in Microsoft 365 before they can harm business operations and initiates investigations of security incidents through the Microsoft Security Operations Center (SOC) 24 hours a day, 7 days a week.
- Datto SaaS Protection: Prevents Microsoft 365 Data Loss by providing comprehensive daily backups three times daily, as well as flexible restoration options.
- ACS Patch Management: Facilitates continuous software patching for select third-party applications to ensure updates are processed and cybersecurity readiness is maintained.
- Cybersecurity Awareness Training: Provides integrated and customized phishing and ransomware attack training for employees.
ACS brought the client’s operating environment up-to-date with the goal being to create a more secure environment – and one that would offer employees access to a broader array of technology tools to enhance their productivity.
After the initial round of improvements were executed, ACS:
- Worked with the client to align its budget with its future IT infrastructure needs – cataloging its equipment and organizing its maintenance and warranty information so that its computers, servers, printers, and peripherals were being updated, repaired and replaced on time.
- Helped the client identify where its IT improvement dollars should be invested in the future. This included recommendations and a schedule for replacing servers, switches, firewalls, and wireless access points at its headquarters.
Impact
When this work was completed, the client had:
- Significantly improved its cybersecurity posture
- Refreshed its critical IT infrastructure
- Built an IT environment that enhanced productivity
- Established a roadmap for keeping its IT equipment in good working order
- Created a budget and plan to ensure it was prepared to make the necessary IT upgrades in the years to come
Award-Winning IT Services





Why Partner with ACS?
Keep your technology secure and reliable with our wide range of tech services, designed to ease internal operations and customer support. We ensure our response times meet or exceed aggressive service-level agreements (SLAs). All alert and support requests are tracked in our enterprise-class ticketing system.
24x7 Support
Technology breaks. Urgent IT issues happen. The team at ACS is here to help when you need it, 24/7.

Proactive IT
With monitoring tools and automated maintenance, we ensure your user systems and servers work well, you can stay focused on your business.
IT Strategy
Your account manager helps you create a strategic IT plan that meets the long-term goals of the organization.
Managed IT Plans
We offer flat-rate managed service plans designed to fit your organization's needs and budget.
Our Partners






















What Our Clients Are Saying
"ACS Services is an exceptionally well-managed Company. The technicians’ service and communication skills are outstanding. The knowledgeable team is ACS’ most valuable asset."

Austin Smith
Controller, Karas & Karas Glass
“We contacted ACS in the early fall and had a meeting within a couple of days to review our needs. Within a week I had a comprehensive proposal and we scheduled a follow-up to review the details and set in motion a plan to implement the onboarding. The monthly maintenance and Help Desk have been virtually invisible, which means it’s working very well!”

Joe Burkett
CFO, CAFCO
"ACS provides excellent customer service and is very responsive to our IT needs. We have worked with ACS for over 10 years and have always found them to be reasonable, responsible, and extremely knowledgeable with regard to new technology. They have guided us through multiple conversions and work tirelessly to resolve all of our IT needs.
What ACS does that really benefits my specific company is they monitor our network and anticipate and resolve problems before they interfere with our day to day operations. They also provide off-site back up storage which is invaluable to our business."

Debra J. Caswell
Office Manager, Lynch & Lynch Attorneys