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Identifying Hidden IT Risks at a Rhode Island Law Firm

Case Study: Uncovering Hidden IT Risks at a Law Firm

Our client is a multi-discipline law firm based in Rhode Island that has been recognized by U.S. News & World Report as one of America’s leading legal practices.

Rhode Island law firm

The Challenge

The client engaged ACS to serve as its Managed Service Provider and following an initial IT assessment, we determined that the firm needed to strengthen its cybersecurity. The practice was at high risk of exposure its IT environment to cyber threats like malware and ransomware. The firm also had concerns about its capacity to meet its evolving legal compliance requirements based on their use of legacy technology.

Results

After onboarding the client to our Managed IT platform, we conducted a comprehensive audit of the client’s cybersecurity.  We assessed the firm’s entire network environment, evaluated all of its equipment to determine its age, warranty status and anticipated lifecycle and reviewed its functional capacity to meet the firm’s future needs. We learned that:

  • Much of the equipment was dated and out of warranty – with many of the workstations and laptops being more than six-years-old
  • The firewalls, switches and access points were antiquated and in dire need of replacement

We also recommended to the firm that it immediately implement four new cybersecurity applications to bolster its existing measures.

Finally, we also brought the client’s operating environment up-to-date to establish a secure and productive IT environment that would offer the firm’s employees access to a broader array of technology tools to enhance their productivity.

After the initial round of improvements were executed, ACS worked with the client to align its budget with its future IT infrastructure needs – cataloging its equipment and organizing its maintenance and warranty information so that its computers, servers, printers, and peripherals were being updated, repaired and replaced on time. We also helped the firm identify where its IT investment should be spent in the future. This included recommendations and a schedule for replacing servers, switches, firewalls, and wireless access points at its headquarters.

Impact

All of this work required a total expenditure of approximately $250,000, but when it was finished, the client had significantly improved its cybersecurity posture and refreshed its critical IT infrastructure. Productivity was enhanced and a roadmap for hardware renewal was created that included a budget to prevent future unexpected IT costs.

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