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Onboarding a Biotech Trade Organization
Case Study: Onboarding a Biotech Trade Organization
Our client is a high-profile industry trade organization that supports the Massachusetts biotech community. The organization was working with another Managed Services Provider (MSP) and was dissatisfied with the service it was receiving. The organization reached out to ACS to initiate a discussion about our services.
The Challenge
The trade organization was under contract with a competitor of ACS’ and had been through a long and drawn out process of trying to have its issues addressed. We met with the organization's leaders to begin a discovery process.
Results
The organization decided to partner with ACS. During the onboarding process, we stayed in constant contact with the organization’s team to provide advice and monitor the transition. We also initiated regular touch points to ensure that our transition plan resulted in a seamless move.
Complication: The firm was leasing much of its technology infrastructure and equipment from its current MSP – including firewalls, switches, wireless access points.
Solution: ACS acquired and deployed all of the equipment to ensure that the transition occurred as hoped.
Impact
We smoothly onboarded our new client and provide ongoing managed services. After a few months of initiating our services, we were recognized by the organization as a preferred industry partner.
Award-Winning IT Services
Why Partner with ACS?
Keep your technology secure and reliable with our wide range of tech services, designed to ease internal operations and customer support. We ensure our response times meet or exceed aggressive service-level agreements (SLAs). All alert and support requests are tracked in our enterprise-class ticketing system.
24x7 Support
Technology breaks. Urgent IT issues happen. The team at ACS is here to help when you need it, 24/7.
Proactive IT
With monitoring tools and automated maintenance, we ensure your user systems and servers work well, you can stay focused on your business.
IT Strategy
Your account manager helps you create a strategic IT plan that meets the long-term goals of the organization.
Managed IT Plans
We offer flat-rate managed service plans designed to fit your organization's needs and budget.
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What Our Clients Are Saying
“The team at ACS brings a decades-long track record of providing managed IT and cybersecurity solutions to their customers who in turn get the peace of mind to concentrate on their science and business operations. MassBioEdge is as strong as ever in delivering the kind of cost savings that MassBio members have come to expect and adding family-owned ACS to our preferred partners only grows the value it brings.”
Jason Cordeiro
Chief Operating & Innovation Officer, MassBio
"ACS provides excellent customer service and is very responsive to our IT needs. We have worked with ACS for over 10 years and have always found them to be reasonable, responsible, and extremely knowledgeable with regard to new technology. They have guided us through multiple conversions and work tirelessly to resolve all of our IT needs.
What ACS does that really benefits my specific company is they monitor our network and anticipate and resolve problems before they interfere with our day to day operations. They also provide off-site back up storage which is invaluable to our business."
Debra J. Caswell
Office Manager, Lynch & Lynch Attorneys