services
Comprehensive Managed IT Services
Managed IT Support
We provide our clients with a full range of Managed IT services – everything from server administration and cloud-based back up and storage capabilities to comprehensive cybersecurity, disaster recovery, and 24-hour a day, seven days a week, 365 days a year, help-desk services.
This suite of services also includes providing you with strategic guidance on how to develop and implement a technology strategy – as well as how to integrate it into your long-term business, operational and budgeting plans.
IT Solutions Tailored to your Needs
Are you receiving tailored technology solutions from your IT service company, or are they just trying to sell you their standard products and services?
At ACS, we believe in providing our clients with the right technology solutions. Although we offer core products and services, we do not have a cookie-cutter solution. We take the time to consult with our clients and identify their specific needs. We assess systems to deliver a technology solution aligned for their organization.
Award-Winning IT Services
Industry-leading Managed IT Services
Offload the burden of managing complicated and time-consuming technology maintenance. We'll bring in our team of IT experts to facilitate routine monitoring and optimization of your technology so you can focus on your business objectives.
Co-Managed IT Services
Already have an internal IT team and need additional help? We can help! Without the hassle or cost of extra training or hiring, we step in to give your team a helping hand, and we have plenty of experience working with large organizations and teams.
Founding Principals
People
We prioritize attracting and retaining top-tier IT talent. Remarkably, 20% of our team has been with ACS for over 20 years, while another 35% have been here for more than a decade. To ensure we continue hiring individuals aligned with our values, we’ve expanded our recruitment efforts beyond New England, building a technical workforce across 16 states nationwide.
Process
Operational excellence is at the heart of ACS’s success. By collaborating with industry-leading groups such as Evolve, we’ve implemented best practices and policies that enhance our organizational maturity. By adopting the Entrepreneurial Operating System (EOS), we leverage key performance indicators (KPIs) to ensure continuous improvement and alignment across all levels of the organization.
technology
Empowering our people and processes with cutting-edge technology has positioned ACS as a next-generation leader in Managed IT services. Significant investments in AI have transformed our operations, enabling superior performance and customer service. We've adopted a sophisticated AI tool to reduce escalations, accelerate remediation times, and strengthen customer satisfaction scores.
Our Partners
